Frank Brusca
112 Executive Court
Westerville OH 43081
(614) 523-2284 - (614) 901-2379 FAX
frank@kingsfield.com

Training and Performance-Centered Design

Frank's background in training is as broad as it is deep. During the past 20 years, Frank has developed and delivered training in a variety of media including CBT, classroom delivery, Internet and performance support. With a Master's degree in Instructional Technology, he brings the current technologies to any training requirement. He works independently or as part of a team to get the job done. More importantly, over the years Frank's training projects consistently come in on time and under budget.

When he was with NCR, he headed up the effort to select and deploy a global learning management system. The challenges included:

• 130+ countries
• 400+ locations
• Multilingual
• Meets or exceed European privacy statues
• Integration with PeopleSoft
• Migration of rogue LMSs into the global solution

Frank is also an industry leader in the world of performance support.

If you're not familiar with that discipline, consider this: computer systems only possess value if they are used.

Unfortunately, many computer systems, including web sites, are challenging and daunting to end users. In the world of the Internet, frustrated end users will simply look elsewhere for other options. However, when end users are stuck with one poorly design system, the most common option is to have the end users endure pain and frustration.

It doesn't need to be that way!

Frank uses methods and strategies that look at an organization's resources, constraints as well as the targeted audience and helps synthesize alternatives that make system use easier. One of Frank's key objectives is to minimize or eliminate the need for training, documentation and support by designing those components into the system itself. Many systems developers scoff at such a radical notion and say, 'we just need smarter users.' What is really needed is smarter systems.

Frank is a frequent speaker in the performance support industry, speaking at events such as Online Learning, EdMedia, SALT and KM World.

For more about performance support, visit EPSS Central.